Refund policy

RETURNS & REFUNDS POLICY

 

At Hire With Love, we want every experience to be seamless, from booking your dream outfit to returning it. Please read our returns and refunds policy carefully before placing your order.


1. CHANGE OF MIND & CANCELLATIONS


As all items are hired for specific dates and availability is limited, all bookings are considered final once confirmed.

We do not offer refunds for:

  • Change of mind.
  • Incorrect sizing selected by the customer.
  • Deciding not to wear the item.
  • Changes to personal plans or events.

If you need to cancel your booking, please contact us as soon as possible. We may, at our discretion, offer a store credit or transfer your booking to another available date.


2. SIZING & FITTING


We recommend carefully reviewing the product descriptions, sizing information and measurements before placing your booking.

While we do our best to provide accurate sizing information and detailed product images, we cannot guarantee that every item will fit perfectly.

Refunds are not offered for sizing or fit-related issues.

If you are unsure about sizing, please contact us before booking and we’ll be happy to assist.


3. RECEIVING YOUR HIRE


All garments are professionally cleaned and inspected before being dispatched.

Upon receiving your parcel, please check your item as soon as possible and contact us immediately if:

  • You have received the incorrect item.
  • Your item has arrived damaged or faulty.
  • There are any concerns with the condition of your garment.

Please notify us before your event or within 24 hours of receiving your parcel so we have the opportunity to assist.

We will assess any reported issues and arrange an appropriate resolution.


4. RETURNS & LATE RETURNS


All garments must be returned by the return date specified in your booking confirmation.

Customers are responsible for ensuring their return parcel is lodged on time using the nominated return method.

Late returns may incur additional hire fees of $25 per day until the garment is returned.

If you anticipate a delay, please contact us immediately.

Please retain your return postage receipt and tracking information until your return has been confirmed.


5. DAMAGE, LOSS & STAINING


We understand that accidents can happen. However, customers are responsible for the care of garments throughout their hire period.

The following may incur additional charges:

  • Excessive staining or soiling.
  • Makeup, fake tan or self-tan stains.
  • Tears, holes or damaged seams.
  • Missing buttons, embellishments or accessories.
  • Damage beyond what would be considered reasonable wear and tear.

Minor, reasonable wear and tear is expected with garment rental and will not automatically incur a charge.

If an item is returned damaged beyond repair, lost or not returned, the customer may be responsible for the reasonable repair or replacement cost.


6. REFUNDS & STORE CREDIT


Where a refund is approved, it will be processed to the original payment method.

Store credits, where offered, will be issued electronically and are subject to any conditions communicated at the time of issue.

Please note that nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

If an item is faulty, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund as required by law.


7. CONTACT US


If you have any questions or concerns regarding your booking, please get in touch.


HIRE WITH LOVE