Shipping policy
SHIPPING POLICY
At Hire With Love, we want your outfit to arrive with plenty of time before your special occasion. We use Australia Post Express Post to help ensure a smooth and reliable delivery experience.
Please read our shipping policy carefully before placing your booking.
1. SHIPPING METHOD
All Hire With Love orders are dispatched using Australia Post Express Post unless otherwise specified.
A flat shipping fee of $25 per booking is charged at checkout.
This fee includes:
- Tracked express delivery to your nominated address.
- Protective garment packaging.
- A prepaid return satchel and return postage label.
Customers will receive tracking information once their order has been dispatched.
2. SHIPPING TIMEFRAMES
We aim to dispatch orders with sufficient time to allow delivery before the customer’s nominated hire date.
Australia Post Express Post delivery estimates generally include:
- Eligible metropolitan areas: usually the next business day.
- Regional areas: generally 1–3 or more business days.
Delivery timeframes are estimates only and are subject to Australia Post service coverage, lodgement cut-off times, public holidays and unforeseen postal delays.
We recommend allowing additional time for delivery, particularly during busy periods and public holidays.
3. DELIVERY & TRACKING
Once your order has been dispatched, you will receive an email containing your tracking details.
Customers are responsible for:
- Providing a complete and accurate delivery address.
- Monitoring their parcel using the supplied tracking information.
- Ensuring someone is available to receive deliveries where required.
If your parcel appears delayed or missing, please contact us as soon as possible so we can assist with an Australia Post enquiry.
Nothing in this policy limits your rights under Australian Consumer Law.
4. RETURN POSTAGE
A prepaid return satchel and return label are included in the $25 shipping fee.
To return your garment:
- Carefully repack your garment into its original protective packaging.
- Place the garment inside the supplied return satchel.
- Attach the prepaid return label if it is not already attached.
- Lodge your parcel at an Australia Post outlet or approved lodgement point.
- Keep your postage receipt and tracking details until your return has been confirmed.
Customers must ensure their return parcel is lodged by the return deadline specified in their booking confirmation.
5. RETURN DEADLINES
All garments must be lodged for return by the nominated return date.
Customers are responsible for ensuring the parcel is lodged on time.
Late returns may incur an additional fee of $25 per day.
If you experience an issue that may prevent you from returning your garment on time, please contact us immediately.
6. INCORRECT OR DAMAGED DELIVERIES
If your parcel arrives damaged, contains an incorrect item or there are concerns about the condition of your garment, please contact us immediately.
We ask that any issues be reported within 24 hours of receiving your parcel, preferably with photographs.
We will work with you to resolve the issue as quickly as possible.
7. DELIVERY DELAYS
While we take care to dispatch all orders with appropriate timeframes, postal delays can occasionally occur.
We recommend booking early and allowing additional time for delivery, particularly during busy periods, public holidays and peak event seasons.
If a parcel is delayed, please contact us so we can assist in following up with Australia Post.
8. CONTACT US
If you have any questions regarding shipping, delivery or returns, please contact:
Email: contact@hirewithlove.com
HIRE WITH LOVE