Terms of service

TERMS OF SERVICE

 

Welcome to Hire With Love. By accessing our website, creating an account or placing a booking, you agree to the following Terms of Service. Please read these terms carefully before making a reservation.


1. GENERAL INFORMATION


Hire With Love provides a clothing rental service, allowing customers to hire selected garments and accessories for a specified period.

Throughout these terms, “we”, “us” and “our” refer to Hire With Love. “You” and “your” refer to the customer using our website or hiring our products.

By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.


2. BOOKINGS & PAYMENTS


All bookings are subject to garment availability and payment confirmation.

  • Full payment must be made at the time of booking unless otherwise agreed.
  • Your booking is not confirmed until payment has been successfully processed.
  • Customers are responsible for ensuring their selected garment, size and hire dates are correct before checkout.
  • Once confirmed, bookings are subject to our Returns & Refunds Policy.
  • We reserve the right to cancel an order where a genuine pricing, stock or website error has occurred, subject to applicable consumer laws.


3. HIRE PERIOD


Each garment is available for hire over the duration specified on its individual product listing.

The hire period begins and ends on the dates confirmed in your booking.

Customers are responsible for ensuring garments are returned within the nominated return timeframe.

Garments must not be kept beyond the agreed hire period without prior written approval from Hire With Love.


4. GARMENT CARE & CUSTOMER RESPONSIBILITY


All garments are professionally cleaned and inspected before being dispatched.

During the hire period, customers agree to:

  • Take reasonable care of all hired garments.
  • Avoid excessive staining, damage or mishandling.
  • Not alter, tailor, cut or permanently modify any garment.
  • Not wash, dry clean or attempt to repair garments unless instructed by Hire With Love.
  • Return garments with all original accessories and components supplied.

Reasonable wear and tear associated with normal use is expected.

Customers may be held responsible for additional cleaning, repairs or replacement where damage exceeds reasonable wear and tear.


5. DAMAGE, LOSS & NON-RETURNED ITEMS


No security bond is collected at the time of booking.

Customers remain responsible for hired garments from delivery until they have been lodged for return using the approved return method.

If a garment is returned damaged beyond reasonable wear and tear, lost, stolen or not returned, Hire With Love reserves the right to seek reasonable compensation for the resulting loss, including reasonable cleaning, repair or replacement costs.

Any additional charges will be assessed based on the circumstances and communicated to the customer.

Nothing in this section limits your rights under Australian Consumer Law.


6. LATE RETURNS


All garments must be lodged for return by the return deadline specified in the booking confirmation.

Late returns may incur an additional fee of $25 per day.

If a late return impacts another customer’s confirmed booking, we reserve the right to seek reasonable compensation for any additional loss caused.

Customers must contact us as soon as possible if they anticipate a delay.


7. SHIPPING & RETURNS


All shipping and delivery arrangements are outlined in our separate Shipping Policy.

Customers are responsible for:

  • Providing a complete and accurate delivery address.
  • Ensuring someone is available to receive deliveries where required.
  • Returning garments using the nominated return method.
  • Retaining proof of return lodgement and tracking information.


8. WEBSITE ACCOUNTS & SECURITY


Customers are responsible for maintaining the confidentiality of their account details and ensuring all information provided during registration and checkout is accurate.

We reserve the right to suspend or terminate accounts where fraudulent activity, misuse or breaches of these terms are identified.


9. INTELLECTUAL PROPERTY


All content on the Hire With Love website, including images, branding, logos, written content and designs, belongs to Hire With Love or is used with permission.

Content must not be copied, reproduced or used commercially without written permission.


10. LIMITATION OF LIABILITY


Hire With Love is not responsible for circumstances beyond our reasonable control, including postal delays, carrier disruptions or events outside our control.

Nothing in these terms excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.


11. CHANGES TO THESE TERMS


We reserve the right to update these Terms of Service from time to time. Any changes will be published on our website.

Customers are encouraged to review these terms before making a booking.


12. CONTACT INFORMATION


For questions regarding these terms or your booking, please contact: contact@hirewithlove.com

 

HIRE WITH LOVE